Standard shipping to major cities in Japan takes 2-3 business days, sometimes only 1 day. Remote areas may require longer. Please note: we can only ship goods to addresses in Japan.

Yes, we offer cool shipping at a surcharge to delivery cost. You can choose cool shipping at checkout. Please note: we can only ship goods to addresses in Japan.

We accept all major credit cards (Visa, Mastercard, American Express, JCB), PayPal as well as cash on delivery. On occasion, we can also arrange for bank transfers. Please note: we can only ship goods to addresses in Japan.

In case you wish to send items or gifts to multiple addresses, please send us the addresses as an email. Please note: we can only ship goods to addresses in Japan.

Yes, you can place your order over the phone during business hours from 10 AM to 6 PM Japan time.

Returns are only accepted for damaged products or incorrect items. Please notify us within 3 days of delivery. In case of problems with an order we will seek a mutually acceptable solution. For refunds, a discretionary restocking fee of 5% – 10% may apply.