Choose your language:EnglishJapanese

Currencies:



Search:


Conditions of Use

Policies

Legal Age
You must be at least 20 years of age to purchase wine or other alcoholic beverages.

ADULT SIGNATURE REQUIRED
By placing your order you have represented to Estate Wines Japan that you are at least 20. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age; this also includes items shipped out of Japan.

***All first time orders will be required to submit proof of age by submitting a birth date in the sign-up form.***

Ordering
Please Note - The time it takes to pull, assemble and process a typical order is approximately 1-2 business days prior to shipping. If your order is "Time Sensitive", please enter a comment in "Special Instructions or Comments About Your Order" upon submission of your order .

All orders will be confirmed via email once they have been submitted. Please allow 2 business days for your order to be pulled, processed and assembled for shipping. In some cases, when the inventory of an item is listed as "Limited Quantity Available" (as noted above the quantity selection buttons), there may be a delay while we will double check our stock and check with the distributor in order to locate additional inventory. In addition, if your order is time sensitive please indicate this in the special instructions field (with a required arrival date) and we will make every attempt to accommodate your request. You will be notified via email if there are any issues with your order. You may place an order via one of the following options:

Web site - place your order right now on this site. All payments are cleared by PayPal, which allows you to use all major credit cards.  All information is secured under our company security policy.
Telephone - Call us at +81-90-430-26158 to place your order over the phone.
Facsimile - Place your order via fax to +81-797-23-3205
Please note that in the instances of older vintages and fine and rare wines availability in many cases is extremely limited. We will do our best to fill your order but can not be held responsible if an item is unobtainable at that time.
Maximum Credit Card purchase - Credit Card purchases may not exceed $20,000.  Remaining balance can be paid by check or wire transfer. Please contact us regarding purchases that exceed this amount.
Cancellation: A restocking or cancellation fee of 10% will apply to any cancelled order that has been processed.

If we do not have the item that you are looking for we would be happy to try and special order it for you. Please note that all special orders are done in full case quantities only and subject to final confirmation.

Returns
If you have a problem with wines you purchased from us we will deal with it. Please contact us within a reasonable time span from purchasing date via the mail form or by telephone.
 

Back